Q. When will my order be dispatched?
A. ALL orders are sent same day. ie if you order before 2pm the order will ship that day. Please allow a potential extra day for despatch when there is a Sale on.
Q. I have not received a confirmation email?
A. Please check your junk mail if not in your Inbox. Confirmation is automated. If not in Inbox or Junk, please check you entered the correct email address.
Q. Where is my Tracking Number.
A. Tracking number can be found in the Dispatch email sent. Dispatch confirmation is automated. If not in Inbox or Junk, please check you entered the correct email address.
Q. What shipping company is used?
A. Royal Mail tracked service.
Q. I checked Tracking but says not recognised?
A. Vaping 101 uses Royal Mail's DMO system. We prepare the orders and assign Tracking Numbers. However these will not go live until collected and processed at Depot. Usually late evening but may be the following morning before Tracking is live.
Q. My order was not delivered next day but I chose Tracked 24?
A. Only Special Delivery Next Day is Guaranteed. You will see at checkout Tracked 24 & 48 are not guaranteed. At very least 95% are delivered as ordered. No refunds are provided for late delivery unless Special Delivery Next Day.