Lets not kid ourselves, any Vaper out there knows they will experience some kind of issue with these products from China, there is no getting away from that. In the main, Google and YouTube can assist with 98% of problems as we are NEVER the first to have a problem so they are well documented, as are the solutions.
If you have no success with the above, please use the contact form to tell us. We have an extensive knowledge in Vaping and many issues are very easily rectified over email.
On the odd occasion we have no fix, then we will ask you to provide relevant information in order to supply a replacement. To do this we will always ask for the following as a minimum - Video & Serial Number. Sometimes a Photo will suffice.
A full User Guide will be sent to you explaining what information is required. This will be sent if agreed a replacement is necessary.
Vaping 101 has no issue replacing any faulty goods. However, we cannot replace items where the user has not taken the time to educate themselves on how to use the equipment etc Again, as Vapers, we all find ourselves having to do at least the minimum amount of research given it is so horrendously complex.
We are always here to help and support you, please get in touch should you have any concerns.