Q. What is this age verification popup ?
A. We now have to age verify our customers this is done at the end of an order to make sure your over the age 18 by a company called 1account who are a PCI Compliant partner info here
PLEASE ensure you enter the correct address including House Number or Business Name. Please also ensure you enter a correct and current email address or you will not receive notifications.
Q. When will my order be dispatched?
A. ALL orders are sent same day. ie if you order before 2pm the order will ship that day. Please allow a potential extra day for despatch when there is a Sale on.
Q. I have not received a confirmation email?
A. Please check your junk mail if not in your Inbox. Confirmation is automated. If not in Inbox or Junk, please check you entered the correct email address.
Q. Where is my Tracking Number.
A. Tracking number can be found in the Dispatch email sent. Dispatch confirmation is automated. If not in Inbox or Junk, please check you entered the correct email address.
Q. What shipping company is used?
A. Royal Mail tracked service or UPS.
Q. I checked Tracking but says not recognised?
A. Vaping 101 uses Royal Mail's DMO system. We prepare the orders and assign Tracking Numbers. However these will not go live until collected and processed at Depot. Usually late evening but may be the following morning before Tracking is live. If you have a Tracking Number then Vaping 101 HAS dispatched your order. Please be patient if Royal Mail system shows differently. They are rocking a 1990's Tracking System which is not the best. If your order shows no progress whatsoever after 3 days, please get in touch.
Q. My order was not delivered next day but I chose Tracked 24?
A. Only Special Delivery Next Day is Guaranteed. You will see at checkout Tracked 24 & 48 are not guaranteed. At very least 95% are delivered as ordered. No refunds are provided for late delivery unless Special Delivery Next Day.
Q. (Bank Holiday)UPS
A. UPS may added a day to your delivery estimate on a bank holiday.
Q. I ordered for International delivery but the package has not moved since leaving the UK.
A. If using Royal Mail for International Shipping, they will track the item in the UK. Once it leaves the UK there is NO further tracking until Customs in your destination country clear the item. Once they clear the item, your local postal service take over tracking an delivery. Please note - we are sometimes seeing lengthy delays at Customs in destination countries. This is totally out-with our control and we have no influence whatsoever over Customs. UPS is far quicker than Royal Mail and do not suffer the same queues we see with Royal Mail.