Returns & Delivery Policy

1) Introduction & Overview

Shopping with us online is easy — and you’re covered by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the modern “distance selling” rules). These regulations give you the right to cancel most online purchases if the goods aren’t what you expected.

2) Your Right to Cancel (Cooling‑Off)

You may cancel your order within 14 days from the day after you receive the goods. Once you notify us you wish to cancel the order you have 14 days to return the order to us. Any cancelled orders must be returned to us at your own cost.
To cancel, please use our Contact Us form on the website or email info@vaping101.co.uk with your order number.
After cancelling, you must return the goods within a reasonable period. We’ll refund any sums paid (see exclusions/fees below) within 30 days of cancellation or receipt of returns.
If an order has already been dispatched, postage paid is not refundable once the parcel is in transit.

Inspection vs. Use
You may examine goods as you would in a shop. If you use the goods (e.g. installing a battery, fitting or firing a mod with an atomiser, filling a tank, changing settings), you may lose your right to cancel. We may deduct up to the full retail value for any used/damaged goods.

3) Returns Due to Incorrect Address or Refused Delivery

If you enter an incorrect address or refuse delivery/collection and the parcel is returned to Vaping 101, you’ll be liable for the return‑to‑sender fee charged by the carrier:

Royal Mail / DPD (UK): £3.95 flat fee
UPS: charged at the original delivery cost you paid

If you want the parcel re‑posted, additional postage applies. Typical combined return + re‑post costs:

Royal Mail Tracked 48: £8.20
Royal Mail Tracked 24: £9.10
DPD Next Day: £8.45
UPS: based on your original delivery charge

If you cancel the order while it’s being returned to us, we will wait until the parcel arrives back. Your refund will be minus your original postage and the return‑to‑sender fee.

4) Returns: Care of Goods & Conditions

To qualify for a refund or exchange:

Keep all original packaging — it contains the manufacturer’s serial number required for warranty support.
If the box/packaging is not returned, we can only offer a like‑for‑like replacement (we retain the box and send the replacement item only).
Goods must be complete (all accessories, cables/leads, inserts) and undamaged, with proof of purchase.
It’s your responsibility to ensure the goods reach us; we recommend Royal Mail Special Delivery or Signed For services as appropriate.
Failure to return items as above may result in charges for recovery costs or the standalone retail value of missing/damaged items including any postage costs.

5) Exclusions & Hygiene Policy

For health, safety and hygiene reasons, we cannot accept returns for:

E‑liquids, tanks, coils, pods, or any product that is personalised, perishable, or time‑critical.
Any e‑liquid or tank that has been unsealed or used in any way.
Coils and pods may only be returned if the blister pack remains intact.

We reserve the right to apply a restocking fee for unwanted or non‑faulty items and, in some cases, charge up to the full retail value where goods are returned used or incomplete.

6) How to Contact Us & Where to Send Returns

Use the Contact Us form on our website or email info@vaping101.co.uk. We aim to respond within 24 hours. A short video may be requested to help diagnose issues (manufacturers often require video for review).
Return address:
Returns Team, Vaping 101
253 Union Street
Aberdeen
AB11 6BR
United Kingdom

Postage refunds on faulty items: where goods are confirmed faulty, we will refund return postage up to £3.00. If goods are not faulty, return postage is not refunded and you’ll need to pay postage for any return back to you.

7) Dispatch & Delivery

Order cut‑offs: Orders placed before 2pm (DPD 1pm cut‑off) ship same day. Orders placed after 2pm ship the next working day.
Shipping days: Monday–Friday.
During sale periods, dispatch may take an extra working day due to order volume.

Lost, Delayed or Missing Items

If an item has not arrived, Royal Mail/DPD/UPS require that you wait 10 working days from the date of dispatch. If it still hasn’t arrived after this period, we will send a replacement.
By ordering from Vaping 101, you accept these carrier terms. Postage fees are not refunded for late deliveries unless a "Guaranteed" service has been used.

Disputed Delivery

If tracking shows Delivered but you haven’t received the item, please check with neighbours first.
We will investigate with the courier. This can take at least 10 working days (UK) and 30 working days after initial delivery period for international shipments.
If the courier confirms delivery to the correct address (e.g. GPS + signature), we will require a crime report to proceed further. We appreciate this is frustrating, but it’s the only way to progress when delivery is confirmed.

8) Pre‑Orders

Dates provided for pre‑orders are manufacturer estimates and may slip.
We aim to have stock on the official UK launch date and ship that day.
Mixed orders: if your order includes a pre‑order item, the entire order ships together when the pre‑order arrives.

9) Important Device Use & Vaping Tips (Please Read Before Returning)

Tanks / RDAs / RTAs: Prevent leaks — persistent leaking can cause device issues. Please consult reputable guides on stopping tank leaks.
Squonkers: Don’t overfill or over‑squonk. There is a learning curve; leaking RDAs can cause problems.
Mods/Devices: Only charge via USB if the battery is built‑in. Otherwise use a dedicated external charger. Avoid drops; keep devices dry; prevent liquid leaks; use appropriate, undamaged batteries (replace damaged wraps; use matched pairs). Mods are not water or liquid proof.
Advanced & Mechanical Devices: Familiarise yourself with Ohm’s Law and battery safety. You are wholly responsible for staying within device and battery limits.
Storage: Don’t carry devices loose in pockets; strain on tanks/510 connections can cause failures.

These simple steps prevent most issues. Costs arising from misuse or neglect are not covered by Vaping 101.

10) Images Disclaimer

All images are for reference only. Colour tones, glass, and other cosmetic details may differ from photos.

11) International Shipping (DDU/DAP)

All international shipments are on a DDU/DAP (Delivered Duty Unpaid / Delivered at Place) basis.
UK VAT is not charged on international orders.
The buyer is responsible for all licenses, import taxes/duties, inspection costs, and risks after the goods are placed at the buyer’s disposal. It is your responsibility to ensure any goods ordered from our website can be legally imported into your country.
If goods are refused at destination, or customs fees remain unpaid, Vaping 101 may deduct return shipping, costs to destroy, or outstanding customs fees from any refund due. If goods are destroyed or costs to return exceed the value of the order, no refund will be provided.
We sometimes see customs delays in destination countries; this is outside our control. UPS is generally faster than Royal Mail internationally and avoids some of the queues we’ve observed with Royal Mail. Israel can see clearance times in Customs of 2 months at times, please expect lengthy delays with Israeli Customs.

12) Age of Consent & Age Verification

You may only purchase from our site if you are at least 18 years old. Vaping 101 uses 1account to confirm customers are of legal age (recommended by Trading Standards; PAS 1296:2018; ISO 27001 certified). If you falsely declare your age, you are responsible for all costs, losses, fines, or penalties we incur as a result.

13) Glossary of Terms (for this Policy)

“Conditions”: these terms and conditions.
“Goods”: any goods you purchase under these Conditions.
“Services”: any services you purchase under these Conditions (including subscription and non‑subscription services).
“Personal Information”: the details you provide to us.
“Website”: https://www.vaping101.co.uk.
“You/Your”: the person ordering or purchasing the Goods or Services.
“Us/We/Our”: Vaping 101, a trading name of Mackenzie Stuart Group Ltd, 5 Carron Den Road, Stonehaven, Scotland, AB39 2QH.

14) Key Terms & Conditions (Summary)

Eligibility & Age: Goods are for customers 18+ only. Orders found to be placed by someone underage will be cancelled.
Prices & Payment: Prices shown include UK VAT (where applicable); international orders show prices without VAT. We may cancel orders where errors occur. During sales, discount codes and reward points are disabled.
Risk & Ownership: Risk passes on receipt/collection. Ownership passes only after full payment. Until then, please keep goods safe and identifiable as our property and return them on request.
Changes: We may change prices/specifications or withdraw items (e.g. due to manufacturer changes or outside events). We’ll aim to notify you if a substantial change affects an existing order.
Delivery timeframes are estimates and can be impacted by factors outside our control.
Export controls may apply. You must not purchase for restricted end‑uses or destinations.

15) Cancellation, Returns & Exchanges — Additional Details

Consumers ordering online/phone have rights under the Consumer Contracts Regulations 2013 (note: certain perishables/time‑critical items are excluded — see Hygiene Policy).
You may cancel eligible goods within 14 days (unopened, with original packaging).
You may cancel via our Contact Us form.
Return goods complete and undamaged with all accessories and proof of purchase.
Unless collection is arranged, returns should be sent to Vaping 101, 253 Union Street, Aberdeen, AB11 6BR — at your cost. We recommend Special Delivery or Signed For.
You are responsible for the goods until we receive them; please package securely.
We reserve the right to charge for used/damaged goods up to the full cost price.
Refunds are processed within 30 days of cancellation/receipt of return (less any recovery costs where applicable).

16) Your Personal Information

We collect and process Personal Information to provide goods/services — see our Privacy Policy on our website.
You can manage marketing preferences via email unsubscribe links or your account dashboard (may take up to 72 hours to take effect).
You may delete your account via your dashboard (this does not erase past orders, which will be disassociated).
You may request a physical copy of records we hold — contact us via Contact Us on the website.

17) Limitation of Liability

We’re not liable where there is no breach of a legal duty owed to you, or loss/damage was not reasonably foreseeable.
We’re not liable for business losses (e.g. lost data, profits, or interruption).
Nothing limits our liability for death or personal injury caused by our negligence, or your statutory consumer rights.
Services are provided on a commercially reasonable basis; we do not warrant they meet every specific requirement or are always available.
New goods carry the manufacturer’s warranty in addition to your statutory rights.

18) General

Third Parties: No third party may enforce these Conditions (Contracts (Rights of Third Parties) Act 1999).
Assignment: You may not assign your rights; we may assign ours.
Governing Law: Scottish law applies. If you raise court proceedings, you must do so within the UK.
Severability: Each clause operates separately; if any clause is invalid, the others remain in force.
Call Monitoring: Calls may be recorded/monitored for business purposes. Call costs vary by provider/mobile.

19) Handling Complaints & Notices

To make a complaint, please use Contact Us on our website.

20) Acceptance of Terms & Data Consent (Age‑Restricted Products)

Where you ask us to supply restricted products/services, you consent to us sharing information with One Account Mobile Ltd (1account) and their identity data providers for age/identity verification, and for 1account to retain relevant data for future verifications (subject to appropriate security and periodic review). See 1account.net for their privacy policy.

Note: We primarily use 1account for age verification (see Section 12). 1account may be used where additional checks are required.

21) Company Information

Vaping 101 is a trading name and part of Mackenzie Stuart Group Ltd.
Company number: SC552973 (Registered in Scotland)
Registered office: Acumen Accountants and Advisors Ltd, Bankhead Drive, City South Office Park, Portlethen, Aberdeen, AB12 4XX
VAT: 274201527

Quick Summary of Fees & Timeframes

Return‑to‑sender fees (incorrect address/refused): Royal Mail/DPD £3.95; UPS: original delivery cost.
Re‑posting (typical combined return + re‑post): Tracked 48 £8.20; Tracked 24 £9.10; DPD Next Day £8.45; UPS priced as per original delivery.
Lost parcel wait time: 10 working days from dispatch (replacement thereafter if still missing).
Faulty return postage refund: up to £3.00 (if fault confirmed).
Cooling‑off: 14 days from the day after receipt (exclusions apply).