Terms & Conditions
Shopping with us online is easy, you'll also be delighted to hear that you are covered by the distance selling regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected.
You have the right to cancel your order at any time, up to 14 days after the day you receive it.
You must take good care of the items while they’re in your possession. Goods returned must be complete with any accessories, leads or other items provided with the goods, and undamaged, with proof of purchase. If you fail to return the goods in this manner, we may charge you the costs we incur in recovering the goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items. In all occasions at a cost to yourself. It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery or Signed For services where appropriate.
These regulations don’t apply to anything that has been personalised or intimate, perishable or time-critical goods. This includes e-liquids, coils and tanks, due to hygiene purposes. We reserve the right to charge a restock fee for any unwanted or non-faulty items returned and up to the full retail value
Please note that we are unable to accept any returned e-liquids or tanks that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes. Coils are a consumable item and returns can only be accepted when the blister pack remains intact.
You are entitled to examine any goods ordered as you would in a shop. however, if you use the goods, you may lose your right to cancel your purchase. Use would include, but not be limited, any functions of the goods for example fitting an atomiser to the mod, firing the mod with an atomiser, changing any setting on the mod.
If you are having an issue with any item, please use the “contact us” form on the website. A video will be requested which is standard practice. Very often a video can identify the cause and a simple fix can be established. The manufacturer also requires a video to review.
**Updated - let’s not kid ourselves, any vaper out there knows they will experience some kind of issue with these products from china, there is no getting away from that. In the main, google and youtube can assist with 98% of problems as we are never the first to have a problem so they are well documented, as are the solutions.
If you have no success with the above, please use the contact form to tell us. We have an extensive knowledge in vaping and many issues are very easily rectified over email. On the odd occasion, we have no fix, then we will ask you to provide relevant information in order to supply a replacement. To do this we will always ask for the following as a minimum - video & serial number, sometimes a photo will suffice.
We are always here to help and support you, please get in touch should you have any concerns.
Vaping 101 has no issue replacing any faulty goods. However, we cannot replace items where the user has not taken the time to educate themselves on how to use the equipment etc Again, as vapers, we all find ourselves having to do at least the minimum amount of research given it is so horrendously complex. Non faulty goods returned will be returned to Customer at their expense.
All return goods can be returned by sending them to returns team, Vaping 101, 253 Union Street, Aberdeen, AB11 6BR, at your cost. It is your responsibility to ensure that the goods are received by us and we recommend using special delivery or signed for services where appropriate. Where goods may be faulty we will refund postage up to £3. If goods are not faulty this will not be refunded and payment to have the goods returned to you may be required at our discretion.
Despatch & Delivery
Orders placed before 2pm will be sent out same day. Orders placed after 2pm will be sent the following day. Please note when sales are on it may take an extra day to despatch simply due to volume of orders.
There are 4 current shipping options for the uk.
- Royal Mail Tracked 48 if ordered before 2pm. (delivery within 2 working days but not guaranteed)
- Royal Mail Tracked 24 if ordered before 2pm. (should be delivered in 1 working day but not guaranteed)
- Next Day Guaranteed if ordered before 2pm. (mon-thurs only)
- Guaranteed Saturday Delivery if ordered before 2pm. (valid friday only)
Shipping is Monday to Friday from February 2019. Saturday shipments will recommence in the near future but we have just taken possession of a new shop so need to get it ready to open.
If an item does not turn up. Royal Mail ask that you wait 10 working days after date of dispatch to see if it arrives. If still not arrived, a replacement will be sent. This is hugely inconvenient i know, but it is rare for items to go missing. There are no issues refunding or replacing any item that does happen to go missing, but Royal Mail terms state 10 working days must pass before can be reported missing. By ordering from vaping 101 you accept these terms. Refunds of any postage fees for late deliveries will not be offered.
The payment is less than actual cost to deliver the item and your parcel will always be sent on time. Royal Mail may on occasion deliver late but vaping 101 cannot and will not be held responsible. The same cost still applies to us. No money is made from delivery costs and in fact they are subsidised by vaping 101. Occasionally there are postcodes that are not eligible for guaranteed next day delivery, this can be checked on the royal mail website.
"Conditions" means these terms and conditions;
''Goods'' means any goods you purchase under these Conditions;
''Non-subscription Services'' mean any Services other than Subscription Services;
''Personal Information'' means the details provided by you to us;
"Services" means any services you order or otherwise purchase under these Conditions;
''Subscription Services'' means Services to which you subscribe on an ongoing basis, for example technical support Services;
"Us/our/we" means Vaping 101 which is a trading name and part of the Mackenzie Stuart Group Ltd, 5 Polbare Close, Stonehaven, Aberdeenshire, AB39 3LG
"Website" means either one of the websites located at https://www.vaping101.co.uk or any other URL which may replace it
"You/Your" means the person ordering or otherwise purchasing the Goods or Services.
- Rights and Obligations
1.1. You undertake:
1.1.1. To pay any amounts due to us in a timely manner;
1.1.2. that the Personal Information you provide is true, accurate, current and complete in all respects;
1.1.3. To notify us immediately of any changes to the Personal Information using the contact details in Clause 5.4
1.1.4. Not to impersonate any other person or entity or to use a false name;
1.1.5. To ensure the goods purchased are being used by persons over the age of 18.
1.2. We reserve the right to modify the price or withdraw, temporarily or permanently, some or all of the Goods available. We also reserve the right to change or add to these Conditions from time to time.
1.3. Unless you have placed an order for any Goods, by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal.
1.4. From time to time we may also have to make changes in the specification of any Goods:
1.4.1. To make it conform with any applicable safety or other statutory requirements; or
1.4.2. To make it reflect changes in the manufacturer's specification,
but we will endeavour to ensure that such changes do not reduce the quality or performance of such Goods. Where you have placed an order for the affected Goods and such changes are substantial, we will notify you in advance to ensure that you still wish to proceed with any order that you have placed.
1.5.1. You will be subject to the policies and Conditions in force at the time you order or otherwise purchase the Goods, unless we are legally obliged to make changes to these Conditions that apply retrospectively. If this happens, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously.
1.5.2. We shall not withdraw or modify to your substantial detriment any of the Goods for which we have accepted an order from you, other than where such modification or withdrawal is required as a result of events outside of our reasonable control, or any pricing error on the website.
1.6 Estimated time frames for delivery of Goods are estimates only and delays may arise due to matters outside of our reasonable control.
1.7. Goods may be subject to your countries export control laws. Under these laws, such Goods may not be sold, leased or transferred to restricted end-users (including to nationals of Cuba, Iran, North Korea, Sudan, and/or Syria) or countries or for restricted end-uses (including uses related to the development, production, use, or maintenance of ''Weapons of Mass Destruction'', including without limitation, uses related to nuclear, missile, and/or chemical/biological development). If Goods are supplied to you subject to any such Export Laws, such supply is subject to you not falling into any such restricted categories.
2.1. Goods are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to. All products on our website are restricted to individuals over the age of 18 only. Any order that is found to be placed by someone underage will be cancelled with immediate effect.
2.2. When requested by us, you must provide your name, phone number, address, payment details and other requested information.
2.3. Each order placed by you will be treated as an offer to purchase the Goods to which your order relates. The contract will only be completed when we dispatch the Goods or when we take any due payment from you (which includes debiting your payment method), whichever is the earlier.
2.4. You acknowledge that any automated acknowledgement given when you place an online order shall not amount to our acceptance of your offer to purchase.
2.5. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. You also acknowledge that we have the right to cancel any order before it has been dispatched when we have reason to believe that an error has occurred. Where this happens, we will attempt to contact you. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods for profit.
- Price and Payment
3.1. The price of the Goods shall be the price of which we inform you prior to accepting your order. Prices include VAT at current rates.
3.2. If you fail to make any payment when due then, without prejudice to any other right or remedy we may have, we may:
3.2.1. Where you have ordered Goods, cancel your order; and/or
3.2.2. In any event, charge you interest (before and after any judgment) on the amount unpaid, at the rate of 4% per calendar month, until payment is made in full (a part of the month being treated as a full month for the purpose of calculating interest).
3.3. You confirm that any payment method you use is your own.
3.4. Payment methods are subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by failure of such checks or authorisation.
3.5. Once your Goods have been collected and/or otherwise received by you, all risk of damage to, or loss of, the Goods shall pass to you.
3.6. Irrespective of your receipt of the Goods, the passing of risk or any other provision of these conditions, ownership shall not pass to you until we have payment in full for the Goods.
3.7. Until such time as the ownership passes to you, you shall hold the Goods on our behalf and keep them safe and identified as our property, and we shall be entitled to ask you to return the Goods to us.
- Cancellation, Returns and Exchanges
4.1. Without prejudice to our rights under Clause 1 above, if either party breaks the terms of these Conditions in any material way, the other party can terminate these Conditions by giving the other party 7 days' written notice.
4.2. In certain situations, we may be prepared to give you a refund or exchange for Goods if you change your mind. For details our Consumers should be aware that if they wish to exercise their right to cancel an order that has already been dispatched, within 14 days, that they will not receive a refund on the postage following any return of items.
4.3. Goods ordered online or over the phone only
4.3.1. Consumers ordering Goods at a distance (such as via telephone or online) have certain cancellation rights under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Consumers should be aware that certain products that are deemed as perishable items are not covered.
4.3.2. You may cancel any order for Goods other than time-critical or perishable items or anything that is without its original packaging within 14 days without liability to us.
4.3.3. You may cancel your order by using the Contact Us form on the website
4.3.4. If you cancel an order for Goods, they must be returned to us within a reasonable period, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.
4.3.5. Unless collection of the Goods has been arranged, you must return the Goods by sending them to Vaping 101, 253 Union Street, Aberdeen, AB11 6BR, in all occasions at a cost to yourself. It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery or Signed For services where appropriate.
4.3.6. Where we have agreed to collect the Goods from you, you must ensure that they are available for collection at the time arranged.
4.3.7. You shall be under a duty to take reasonable care of the Goods until received or collected by us and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.
4.3.8. You are entitled to examine any Goods ordered as you would in a shop. However, if you use the Goods, you may lose your right to cancel your purchase. Use would include, but not be limited to breaking the seal on a bottle of E-Liquid, putting E-Liquid into a tank or clearomizer, putting coils into an RDA or RTA, powering up of a Mod or installing a tank onto the Mod. We reserve the right to charge you for the value of any Goods returned which have been used or damaged whilst in your possession, up to the full cost price of the Goods.
4.3.9. If you cancel your order in accordance with the provisions of this Clause we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Goods from you) within 30 days.
- Your Personal Information
5.1. We need to collect certain Personal Information to provide you with the Goods and/or Services.
5.3. You will have the opportunity to consent to us contacting you by email, phone or SMS about products and services which Vaping 101 believe may be of interest to you. You can make changes to your marketing preferences at any time by unsubscribing using the link available in any email we send to you or your account dashboard under "Subscriptions". Please note that it may take up to 72 hours for such changes to take effect.
5.4. You will have the option in your account dashboard to delete your account with Vaping 101. This will not delete any orders you have placed but disassociate them from your account.
5.5. You are entitled to request a physical copy of any records we hold for yourself. To have this arranged contact us via “Contact Us” found on the website https://vaping101.co.uk
- Limitation of Liability
7.1. We will not be liable for any loss or damage caused by us in circumstances where:
7.1.1. there is no breach of a legal duty of care owed to you by us; and/or
7.1.2. such loss or damage is not reasonably foreseeable.
7.2. We will not be liable any loss or damage caused wholly or mainly by your breach of these Conditions.
7.3. Our liability shall not in any event include losses related to any business of a customer including but not limited to lost data, lost profits or business interruption.
7.4. Nothing in these Conditions shall:
7.4.1. exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees; or
7.4.2. limit your rights as a consumer under applicable UK law.
7.5. All Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available.
7.6. The Goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the Goods. This is in addition to your legal rights in relation to Goods which are faulty.
7.7. Each provision of this Clause 7 operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.
8.1. Third Parties: Nobody but you and us can benefit from these Conditions under the Contracts (Rights of Third Parties) Act 1999.
8.2. Assignment: You may not but we may, assign, charge or otherwise dispose of our rights under these Conditions. Any attempt by you to do so shall be void.
8.3. Governing Law: These Conditions will be governed by Scottish Law and if you are not happy with how we deal with any disagreement and want to take bring court proceedings, you must do so within the UK.
8.4. Each Clause of these Conditions operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.
8.5. Call Monitoring: Monitoring or recording of your calls may take place for our business purposes. Calls to our customer service numbers should incur local call costs from a standard BT line, calls from other providers may vary and calls from mobiles may cost significantly more.
- Handling Complaints and Sending Notices
9.1. If you wish to make a complaint you may do so in the following way:
9.1.1. by using the “Contact Us” form on the website https://vaping101.co.uk
- Age of Consent
You may only purchase Products from our site if you are at least 18 years old. You will be asked to declare that you are of the appropriate legal age to purchase the Products when placing an order and we may carry out independent verification to check your age and if we discover that you are not legally entitled to order the Products, we shall be entitled to cancel the order immediately, without notice. If you falsely declare your age to us you shall be held responsible for all costs, expenses, losses, damage fines and other penalties that we may suffer or incur as a consequence of your false statement. By ordering Products from this website, you hereby consent to us undertaking a search with Experian (or any other 3rd party age verification service) for the purposes of verifying your identity. To do so Experian (or any other 3rd party age verification service) may check the details you supply against any particulars on any database (public or otherwise to which they have access). They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.
Vaping 101 is a Trading Name and part of the Mackenzie Stuart Group Ltd - Company Registration: Registered in Scotland SC552973 - Registration address: 5 Polbare Close, Stonehaven, Aberdeenshire, AB39 3LG. VAT Registration - 274201527